I am going to be looking at how values and language can impact how we interact. Particularly on the Internet. All is not what it seems.
Trust has become more about transaction than is has become about anything else. Social media is definitely looking at this a little. And some forms are showing promise. But on the internet it is all too often being treated as a transaction. It is about “trusting” the transaction. But trust is relational, not transactional. Tokens are exchanged after the relationship reaches trust, not (usually) as a way of establishing it.
“Hacker Safe” or “Trust Verified” (these are meant to be fictional and are not in anyway meant to disparage any people / products / processes real or imagined) are taking the place of what trust is, or at least has meant to be. Products that give confidence in a transaction are absolutely important particularly in this day and age. (I spent a few hours the other day researching PGP and RSA security issues for a potential project.) But this is still not trust. It is more about secure transactions.
Trust in the online world is a notion of security, particularly security in the transaction. And yes, you want to feel secure in the ability to make transactions with someone you trust. But trust is really about something more. It is a higher level concept that is being reduced to a sound bite or something that is easily consumed.
Let’s use a definition here where we could attach the name of Trust:
the capacity to actively and accurately hear another's thoughts and feelings and to express one's own thoughts and feelings in a climate of mutual confidence in each other's integrity.
All too often this is not what I am experiencing when trust is being used relative to a relationship in the online environment (this by no means is restricting this discussion to the internet). Adding the concept of integrity, a possible “Trust” equation might look like:
trust == security + transactions + integrity + reputation + ???
This equation is at least a start. Trust definitely needs to be more than security. Trust assumes that there is a transfer of values. And that there is a minimum amount of commonality. Certain types of interactions in certain types of environments will allow one to identify some commonality with the other. Talking, enjoying activities or even networking can help with this. While this does not ensure trust, it creates the likelihood that a person will take a leap and take the relationship to another level.
Trust is about exchanging tokens or symbols and that there is a belief in the in the veracity of them. The words that we say, the behavior or actions we engage in go along way to establishing values and faith. All too often there are substitutes meant to the take the place of establishing trust. This is where the (potential) perversion comes in. There is a sense of faith that comes with trust. Apparent sincerity during a transaction does not replace the extended equation.
trust == security + transactions + integrity + reputation + faith?!?!?
Amazing how the security industry is growing in leaps and bounds, just ensuring that parts of the equation is working is half the battle. In many ways it is sad because there is a large industry that exists just to ensure that a basic building block of trust. But a very difficult one. Phishing and junk mail scams prey upon the fact that for a long time e-mail messages had a sense of authenticity that went along with them (and presumably the people sending them).
And to enough people that is still there (trust in e-mail, etc). Since we are using this dummied down version of trust, it is easier for people to fall for these activities. Many people are looking for the higher level of trust in which they have experienced in their lives, and get fooled when presented with something that looks like trust but is only partially there. The worst part of it, is that it the perversion of trust often preys on people that have lived their life where faith in relationships as a big part of trust. It has taken a rather authenticate form of communication and made it inauthentic. Those that had a high level of trust in people in the classic sense, become jaded. This is where much of the perversion comes in.
One thing about all this that I want to explore is how we can work on trust, and values and still create an environment where faith plays an integral part. Remembering to look at all parts of the definition is part of it. We want so badly to trust and make a connection that we we short circuit looking at the all the components that make up trust.
Trust is not perverted it is the people that prey on it that are. Revisiting the basics will help us to maintain some faith while protecting ourselves.
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social, trust, faith, security,, relationship, integrity,, transaction
In the Beginning...
It seems looking into the past can give us some perspective on the future. I guess I might be writing this more for myself than for others. Anyway, might as well get some of the facts and figures out of the way. Born in London, Ontario, Canada, November 4, 1963 (6 weeks premature) to British parents (dad: English, mom: Welsh). Age: 42 (now, not then). Nearly did not make it, etc.
With parents and younger sister in the Anglican mission field (Father was/is ordained Anglican/Episcopal Priest) in Mexico and Central America until about 4 years old. Came to the US (Los Angeles), moved to Indiana (God only knows why). Lived in Indiana from about 6 years old to 15 years old. Moved quite a bit until I was in my 20s. Moved to Santa Clara while in high school. I have been in SF Bay Area ever since (Santa Clara, San Jose, and then Napa, CA since 2001).
When we moved to Santa Clara, I ended up going to all boy Bellarmine Prep (High School) in San Jose from 10th to 12th grade (1982). I went to Santa Clara University (where my father taught) -- While I was not very thrilled with Bellarmine, both Bellarmine and SCU were outstanding Jesuit schools. While I started at SCU to get a Computer Science degree, I ended up getting a BA in History degree with a lot of computer science courses (1986). After a few years, I ended up going to San Jose State University (1988) for my MS in Cybernetic Systems (1992) (ironically from the Anthropology and Cybernetic Systems department). About 2 years later, I started a Ph.D. at University of Hull in the UK while living in Napa. In retrospect, maybe not the brightest thing I ever did. I defended in November of 1997, and graduated February of 1998 from the University of Lincolnshire and Humberside. Lincoln School of Management for short. My PhD was essentially in Systems Thinking and Human Values.
I got married in September of 1986 (for an update on this, see here). Worked in the tech industry in various roles for a long while (largely until I started on the PhD). Some of the places were: Olivetti ATC, Sun Microsystems, Frame Technology, Verity, Autodesk, IDG (technology writer). I was also starting to do a little OD (organizational development) and that eventually led to me doing the doctorate. My father is an expert in human values, and I worked with him at various times over the years. In 1994, we started Values Technology which has been seriously up and down over the last twelve years (I am not currently working for VT). Since I was technology savvy, and a growing expert in the area of values, I consulted and also steered the technology development. When I was not working on the technology I designed large scale interventions for values-based OD. The last time I left I was considered chief architect (bridging technology and values). I still advise my dad and company. Other than this stuff, I have taught at the post graduate level -- mostly in the area of leadership development.
Systems thinking and values, two areas, that other than history and technology, have fascinated me. I might add document analysis, but that really is an offshoot of the others. Since high school I had been fascinated by the ways in which values and meaning could be pulled from documents. Metaxio is a current attempt to make this more accessible to others.
In 1999 and 2001, my wife and I had a boy and twin girls -- as with most fathers, they are my pride and joy.
Well, that is probably enough for this entry. It sets up the entries to follow ;-). I am hoping there is a point to all of this!
Tags: martin, doc, docmartin, life, values, systems, systems thinking, history, tech, technology
Martin Hall on September 21, 2006 at 08:48 PM in Commentary, Identity, Learning, Meaning, Personal, Random Thoughts, Research, Social, Systems Thinking, SysVal, Tech, Technology, Values | Permalink | Comments (0) | TrackBack (0)